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Arc Speech Attendant - Speech recognition

ARC Solutions from ICP Ltd.

An 'operator in a box' solution utilising speech recognition to transfer calls using a database

When your operators are busy, who takes the call ? What if you want to provide a 24-7-365 call answering service but the manpower costs alone make it prohibitive ? Speech Attendant offers the solution. An operator that doesn't get tired, can take thousands of calls in a consistent manner, and always remembers everyone's number.

Ideal for companies who have large numbers of internal calls to the operator, and particularly effective when integrated with Arc Console and Call Reporting. Typical users enjoy the following business benefits

  • Reduced operator fatigue
  • Reduced call wait time
  • Extended customer service hours
  • Ability to service peak traffic better

Key Features

  • Answer calls 24-7-365
  • Reduce excessive internal calls to the operator
  • Ensure peak hour calls are dealt with promptly
  • Supports large directory requirements up to 15,000 entries per server
  • Multi-language packs support major European languages on one server
  • Reliability greater than a human