Arc Call Reporting. ARC Solutions voice applications from ICP Networks

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Arc Call Reporting

• Home
• Attendant Consoles
• Call Reporting
• Corporate Directories
• Speech Transcription
• Speech Recognition
• Application Gateway
• SME Attendant Console
• Inbound Call Routing

Mature Call Statistics and Accounting package for Cisco Call Manager

Arc Call Reporting has been deployed on nearly 3500 sites in the UK on multiple telephone system types. It has comprehensive statistic and financial filters, and supports multiple tariff types. It can report on data from large multiple sites (one of our largest customers uses it to report on 20,000 extensions over 18 sites).

Arc Call Reporting is integrated easily into the Arc Console product with further integration available off-the-shelf with Speech Attendant and Corporate Directory. Users of this system enjoy the following business benefits

• Reduced telephone system abuse
• Ability to better plan for future voice network infrastructure requirements
• Increased efficiency compared with traditional call reporting methods

Key Features

• Supports your legacy telephone system whilst you migrate to IP telephony
• Unlimited reports for both statistic, financial, graphical and exception reporting
• Automatic scheduling of any reports; send these to e-mail, file, printer
• Multiple tariff types supported
• Multiple sites (or Call Manager clusters) supported
• Additionally supports up to 90 different telephone system types