Arc Enterprise Console. ARC Solutions voice applications from ICP Networks

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Arc Enterprise Console

• Home
• Attendant Consoles
• Call Reporting
• Corporate Directories
• Speech Transcription
• Speech Recognition
• Application Gateway
• SME Attendant Console
• Inbound Call Routing

The most popular operator console application for Cisco Call Manager

In use in many hundreds of sites in EMEA, Arc Console offers a mature, proven user interface with great database support and simple to use keyboard control. It supports one or many operator positions and copes easily with large corporate directories or multi-tenanting situations.

This solution is particularly valued by businesses when integrated with Call Reporting and Speech Attendant solutions from Arc Solutions. Benefits:

• Reduced training costs/duration
• Increased call throughput
• Reduced call wait time
• Dramatically improved customer service

Key Features

• Enhanced telephony features normally associated with traditional PBXs
• Full busy lamp display, hold with notes, call park and speed dials provided
• Comprehensive screen layout offers all information required at-a-glance
• Professional printed keyboard allows all functions to be quickly accesses
• Call queuing engine with prioritisation, override, overflow and night service
• Speed search on up to 256 custom fields and through thousands of users
• Pre-operator automated attendant with menus and in queue messaging
• Ideal for multi-site or multi-tenant situations