Arc Express Console. ARC Solutions voice applications from ICP Networks

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Arc Express Console - SME Attendant

• Home
• Attendant Consoles
• Call Reporting
• Corporate Directories
• Speech Transcription
• Speech Recognition
• Application Gateway
• SME Attendant Console
• Inbound Call Routing

The only attendant operator console for Cisco Call Manager Express

Arc Express is a software only operator console solution offering an intuitive user interface with enhanced telephony and search facilities. Arc Express brings the enterprise features of the successful Arc Console for Call Manager to small and medium sized businesses (SMBs).

Arc Express adds call queuing, busy lamp fields and call recall to the CCME platform, with multiple operator clients (client/server) supported. A configurable staff database and diary integration will allow the operators to perform their function more efficiently and with less training.

•  Product Brochure - PDF
•  Product Presentation - PPT
•  Cisco message (22mb) - AVI

Key Features

• Enhanced attendant console features for the SMB
• Busy Lamp Display for up to 240 phones on the CME network
• Clear, uncluttered screen layout offers all information required at-a-glance
• Fully keyboard controlled
• Call queuing engine with prioritisation, overflow and night service
• Speed search on up to multiple fields

The only attendant operator console for Cisco Call Manager Express